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Pre-sales questions
Q. Will you place
ads on my site?
A. We will NOT
place ads on your
site.
Q. Do you allow
sites to advertise
for money, on their
web site?
A. Yes, we allow
sites to have commercial
advertisements.
Q. What forms
of payment do you
accept?
A. MC/VISA/AMERICAN
EXPRESS/DISCOVER
Q. Are your
server's Unix, or
NT?
A. Our servers are
Linux Red Hat 7.3.
and Red Hat 9.0
Q. Do you allow
adult sites?
A. No, we do not
allow adult sites.
Q. What control
panel do you use
and do you have
a demo?
A. The control panel
we use is called
Cpanel. A demo of
Cpanel can be found
here Login
with the username
demo, and the password
demo.
Q. Can I pay
monthly?
A. Yes, you may
pay monthly
Q. How long does
it take to setup
my account?
A. Your account
will be setup automatically
within 15 minutes
of ordering.
Q. Are there
any hidden costs,
or setup fees?
A. No
Q. Is there 24/7
customer service
with regard to technical
issues on my account?
A. Yes. There are
technicians working
around the clock.
You can submit trouble
tickets at any time
day or night through
your control panel.
Q. Do you offer
telnet or shell
access?
A. No due to security
reason's we do not
offer telnet or
shell access.You
are still able to
unzip files on the
server using our
file manager as
well as the ability
to setup cron jobs.
Q. Can I password
protect directories?
A. Yes you can password
protect directory's
within CPanel.
DNS
Q. How
long does it take
to get my domain
working?
A. It usually takes
24-48 hours for
a domain to fully
propagate.
Q. What do I
set my domains name
server's to?
A. Please read your
welcome e-mail if
you have lost your
welcome email you
can email us requesting
your dns.
Control
panel
Q.
Do you have a manual
for our control
panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q.
Where do I go to
login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make
sub-domains?
A. To make a sub-domain
login to your control
panel and click
"domain management"
inside of domain
management you will
see a place to manage
and add sub-domains.
FTP
Q. Where can
I download a free
FTP?
A. We recommend
downloading WS FTP
from
here
Q. It's not letting
me upload my files
what's wrong?
A. Make sure you
are uploading to
the right web directory
which is the public_html
folder.
Q. Why doesn't
my ftp password
change when I change
my Cpanel password?
A. Please allow
24 hours for your
FTP password to
sync with your Cpanel
password.
Paths
Q. What
is the path to my
users files?
A. The path is /home/username/public_html
Q. What is the
local path to perl?
A. The path to perl
is /usr/bin/perl
Q. What
is the path to curl?
A. The path to curl
is /usr/bin/curl
Q. What is the
path to ImageMagick?
A. The path to ImageMagick
is
/usr/bin/
Q.
What is the path
to convert for ImageMagick?
A. The path to convert
is /usr/bin/
Q. What is the
path to sendmail?
A. The path to sendmail
is /usr/sbin/sendmail
E-mail
Q.
How do I create
email accounts?
A. To create an
email account login
to your control
panel and click
add/remove email
account's.
Q. What do I
put for both incoming
and outgoing mail
server?
A. For both incoming
and outgoing mail
server put mail.yourdomain.com
Q. Where
do I go to check
my emails using
my browser?
A. yourdomain.com/webmail/
Q. How can I
setup webmail to
go directly to horde,
neomail or squirrel
mail?
A. Login to the
one you prefer to
use after doing
so copy the entire
url from your address
bar. You will not
login to your cpanel
and create a subdomain
to go to the address
you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my
cgi scripts are
working on the server.
How do I get them
to work?
A. Make sure that
they are chmoded
to 755
Q.
How do I create
databases and manage
them?
A. Login to your
cpanel and click
MySQL Databases.
After your database
is created you can
manage it from phpmyadmin.
This can be found
at the very bottom
of the MySQL page.
Software Versions
Q. What version
of php are you using?
A. We are using
version 4.3.3 and 4.3.4
Q. What version
of perl are you
using?
A. We are using
version 5.6.1.
Q.
What version of
MySQL are you using?
A. We are using
version 4.0.15
Q.
What version of
cpanel are you using?
A. Our servers automatically
stay up to date
with the most recent
stable Cpanel version.
Billing
Q. How do I get
the 30 day money
back?
A. Simply email
us your username,
password, and why
you wish to cancel
within thirty days,
and we process your
refund in less than
24 hours.
Q.
How do I make a
payment?
A. All online payments
are recurring. Your
payment will automatically
be deducted.
Q. How do I stop
billing?
A. If you wish to
close your account
simply email us
your username, password,
and why you wish
to cancel. You must
also include "I
give you permission
to delete my web
site and all of
it's content."
SSL
Q. What is the
difference between
shared ssl and private
ssl?
A. A shared ssl
displays as
https//ip/~yourusername/
A private ssl would
display as
https://www.yourdomain.com
in the address bar.
Q. How do I purchase
a private ssl from
you and what type
is it?
A. Please email
to do so.
Q. What's the
path to the free
shared ssl?
A. We need to
activate the shared
ssl on each site
manually that will
require it.
Q. I'm going
to purchase my own
ssl what do I need
to know?
A. Our servers
are Apache + Mod
SSL If you require
assistance from
us to install it
there will be a
$30.00 installation
fee.
Q. How do I transfer
a ssl?
A. Every place
that sells ssl's
has a different
transfer procedure.
You will need to
ask the
supplier
you purchased it
from.
Subdomains
Q.
READ
THIS BEFORE SETTING
UP A SUBDOMAIN!
A.
To create a sub
domain cpanel asks
for the name you
wish to use. MAKE
SURE the subdomain
name you give it
doesn't have a folder
already named that
name. If it does
the sub will not
work. Example...
I want to create
the subdomain test.hostgator.com
so my sub name is
going to be test.
If I already have
a folder in my ftp
named test I need
to delete it or
rename it to something
different before
I create the subdomain
with the test name
from cpanel.
Q.
What is a subdomain?
A. www.domain.com
is a domain name.
A subdomain is anything
that replaces the
www in a domain
name.forum.aol.com
is a subdomain.
www.forum.aol.com
is not a subdomain.
Addon Domains
Q.
What is an addon
domain?
A. An addon domain
is a fully functional
domain that will
work out of a folder
in your main sites
ftp.
Q.
READ
THIS BEFORE SETTING
UP AN ADDON DOMAIN!
You cannot create
an addon domain
if your dns hasn't
propagated to the
server already.
So after you change
the sites dns you
are trying to add
you will need to
wait 24-48 hours
before attempting
to create your addon
domain.
A. There are three
fields cpanel asks
for when creating
an addon domain.
1. "New
Domain Name:"
You will put in
the newdomain.com
do not put www in
the name!
2.
"Username/directory/subdomain
Name:" This
will be the folder
cpanel creates in
your main accounts
ftp. MAKE SURE that
the name you give
it doesn't already
have a folder. Example...
If you want to give
it the username
chris. You cannot
have a folder in
your account named
chris already. If
you do and still
try creating the
username for the
addon domain to
be chris you will
mess a lot of things
up!!!
3. "Password:"
fill in any password
you want here.
Q.
Help I added an
addon domain why
did it say subdomain
added?!!?
A. It creates it
as a subdomain by
creating the folder
within your main
sites ftp. Please
ignore this! It
is a fully functional
domain name. It
is only called a
subdomain when in
fact it is an addon
domain.
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