The specific backup policy depends on what type of hosting/maintenance account you have. We do make weekly backups for all our servers.
We can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups of your files, email, and databases. Our backups are made every week on a random day, and only the newest backups are kept. We make no guarantees about our weekly backups, and we do require a fee to restore our backups. If you can provide your own backup file, then the fee is significantly less; Some types of hosting/maintenance accounts include backups and restorations for free. Additionally, if your account size exceeds 20GB or 100,000 inodes, your backup will be skipped.
To request a restoration of your content from a backup file, simply contact us using the form to the left.
You are responsible for your backups and web content.
For backups that we do provide, our backups are provided as a courtesy and we do not guarantee our backups. It is recommended that you make your own backups as extra protection.
We create our own weekly backups of shared servers of accounts that are under 20 GB and 100,000 inodes.
An inode is a data structure used to keep information about a file on your hosting account. The number of inodes indicates the number of files and folders you have. This includes everything on your account, emails, files, folders, anything you store on the server.
There is currently a limit of 100k/250k inodes on our accounts.
What is the 100k/250k inode limit?
Our servers only allow 100,000 files per cPanel. This is a "Soft limit" meaning that while the limit is reached, you will still be able to upload files. However once the account passes the 100,000 file threshold it will no longer be included in our weekly backups. Additionally, if the account happens to exceed 250,000 files then it will be in violation of our Terms of Service and can result in possible suspension.
How can I reduce my inode count?
Simply delete any files or emails you no longer need.